Customer Communication
Customer Communication
From informing customers when you’re on your way to taking payments via text, be everywhere your customers need you to be.
We use forms, which I think is one of your better products as well to bring in. It's really helped us digitize the company and do some of that transformation that we're trying to find the right tools to get us over that hump. And we're continually refining how we deliver contracts, checklists, forms so so that everybody has it in one little phone.
Top Communication Features
Customer Notifications
- Automate the delivery of call, text or email service reminders and on the way messages
- Create customized text-to-speech messages based on your specific services
- Send service notifications (phone or text) or collection notifications (phone only)
- Customers can confirm instantly and confirmations are tracked in PestPac
Communication Center
- Central Hub to respond, resolve, and record communications in one place
- AI-powered summaries and insights available for every interaction
- Customer location details available with Customer Information Panel (CIP)
- Built-in automation eliminates manual processes
- Includes email, two-way SMS and MMS, and webchat messaging
Marketing Emails and Offers
- Create email campaigns and send newsletters, promotions, operational updates and loyalty offers
- Send emails to existing customers, leads or imported contact lists
- Customize emails with your branding, messaging and more
- Send emails immediately or schedule them to go out at a specific date and time
CustomerConnect
- Provide your customers with 24/7 access to view and update account information
- Customers can view payment history, update payment information and make payments
- Make it easy to view technician information, request a service through the portal or chat with an agent
- Display marketing messages for upsell and cross-sell opportunities
Inspection and Service Reports
- Choose what information is included in reports, such as prices, inspection details or technician licenses
- Save time by completing reports on site
- Email customers directly, prior to or after posting
- Provide customers with access to reports via the customer portal
Proposals, Contracts and Forms
- Create templates, proposals, contracts and forms that auto-populate with customer and location information
- Document and complete proposals and forms on site
- Send completed forms directly to customers for signatures
- Email or print on site as needed for record keeping
The Trusted Software for Pest Professionals
The great thing about PestPac is it doesn't matter what size company you are or where you're at in your business; the tools and resources are there for you. As you go forward, you choose your destiny.”
Greg Pettis, Owner, Dominion Pest Control
WorkWave Forms are a valuable tool, being fully integrated with PestPac means a lot of redundant work went away & it’s easy to manage – great job!”
Brett Sumpter, Arrow
PestPac helps us to be the best in pest by allowing us to reach a large market and stay connected with all of our customers, all while maintaining the family-owned business feeling we love."
Emily Murphy, CSR Team Lead, Kingfish Pest Control
Top Customers
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