Field Insights from Pest Control Business Software
More Field Visibility
Whether your technicians are on a routine pest control maintenance appointment or it’s a first time service, requesting customer feedback after every appointment can help you stay connected to your customers and ensure customer satisfaction. You’ll find out if a customer is unhappy with a service or technician so you can correct it before it becomes a bigger issue.
All data collected by automated customer and service reviews are consolidated into PestPac® so from one login you can run reports to see which customers are most satisfied with your services, which technicians meet customer expectations, and which services, technicians or customers are costing you too much money and time.
Better Service Levels
Find out about and resolve problems the moment they arise
Provide customers with a fast response to any issues
Get customer ratings on your technicians in the field
Proactively, automatically request feedback so customers direct it to you rather than social media sites
Our pest control business software makes it easy for your customers to provide feedback on any device, including smartphones and tablets so you’ll get a faster response and can more easily track customer trends and service reports over time.
You want your customers to stay with you regardless of the competition. Our automated service report collection is mobile friendly and will immediately send an email and/or text alert when there’s a new service report so you can be sure to stay in control of your business performance. With Net Promoter Score (NPS) collection and reporting you can measure customer satisfaction over time and compare your business to your competitors.
With PestPac’s end-to-end pest control business software, it’s all in one place. Improving your customer experience can help you grow, can help spread the word on your business and provide you with invaluable insight so that you can position your company to stay ahead of the competition.