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PestPac CallAhead

Automated Services. More Timeliness.

PestPac® CallAhead saves time in your office and in the field by automating service reminders and collection calls. You create customized text-to-speech messages and can choose when to send out reminders and notifications via phone call or text message. With PestPac CallAhead your customers can instantly confirm services so there’s no more missed appointments.

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"CallAhead has saved us a ton of office time that can now be devoted to helping our customers in better ways."

- Mimi Fendth, Amtech Personalized Pest Management

Features

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Send appointment reminder messages via phone call or text message

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Create customized text-to-speech messages

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Custom schedule calls or text messages to a predetermined date and time

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Options to send notification immediately

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Results of all communications are logged in PestPac with note in each account

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Confirmations are tracked for each service order

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Excellent customer service

Managing customer expectations and keeping appointment times is key to superior customer service. Receiving a simple text message or call notification, your customers feel more connected and less likely to skip appointments. Your technicians can show up for every appointment as planned.

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Reduced manual administration

It’s easy to set up. Once your messages are created you can schedule reminders and notifications to go out a predetermined date and time. Your customers receive notification via phone call or text and can immediately confirm their appointment. You effectively reduce office administration time so your staff can focus on more critical customer issues.

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Streamlined processes

In emergency situations you need to get a communication out fast. With PestPac Call Ahead it’s easy to send urgent alerts instantly to your affected customers. You control the content, timing and frequency of your custom messages and can make changes at any time. Every communication is logged with a note in each account, so you have a detailed record of the results of each call. PestPac Call Ahead really is an essential tool within your pest control scheduling software.

Results You Can Expect

Reduce administration time confirming appointments

Less missed appointments

Improve customer satisfaction

Improve employee satisfaction as less wasted time

Automating reminders and collection calls means your office staff can focus on more critical customer service tasks that help grow your business. PestPac CallAhead can help improve your customer experience without increasing burden on your administration team. Whether you have multiple branches or you are a smaller operation, automation of the mundane tasks makes sense and frees your employees to do more of the tasks they are trained to do best.

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