Customer Experience

Fuel Customer Growth and Set Yourself Apart From the Competition

A Delightful
Customer Experience

PestPac® has everything you need to deliver a 5-star experience to your customers and win more business. Differentiate yourself from your competition with a secure and private website; customers access their accounts, run reports, schedule service, pay bills, and get information at their convenience.

Communication Center

Centralize communication across different channels, including webchat, two-way SMS text, email and phone*

Personalize communication and provide transparency into account histories and details with the Customer Information Panel (CIP) and Smart Suggestions

Eliminate repetitive manual processes for your team and provide them with a single access point for customer communication through integration with PestPac

*Email and phone capabilities launching later in 2023

online review dashboard in pest control software

Automated integration and seamless review collection through PestPac

Manage all aspects of the review workflow from a single place, anywhere, anytime

Respond to reviews online to inspire trust and confidence

online review dashboard in pest control software

Use surveys to engage and collect feedback from customers

Analyze responses to identify unhappy customers and improve their experiences

Collect and analyze data to identify areas for your technicians and business to grow

customer feedback list in pest control software

Provide a secure, private website portal that enables account management

Give instant access to run reports, schedule service, pay bills, and more without a call to your office

Accessible through smartphones, tablets, or desktops to match your customers’ communication preferences

pest control customer portal

Enable secure customer payments via simple response to mobile device text messages

No additional app, password, or need to click through to remote websites required

Immediate confirmation message provided for full transparency

SMS payments on smartphone

Automatically send service reminders, collection calls, and renewal messages via text or email

Simplify the communication process between your business and your customers

Confirmations for each service order are tracked within PestPac

SMS alert template in pest control software

Extend your sales capabilities beyond your office

Provide estimates, schedule services, and enable bill payments from a desktop, mobile, or tablet device, anytime and from anywhere

Use templated scripts to enhance your internal sales processes and position your company as an expert in pest control

online pest control sales tools

Integrate with Google My Business to be found online

Drive customer reviews that generate new leads

Develop and host customer-friendly websites

Pest control marketing website

Easily create in less than 10 minutes

Customize your site with industry-specific templates, business information, logos and colors

One low monthly fee, no additional charges

Pest control lead generation website

Click through the flowchart below to see how WorkWave PestPac optimizes operations at every stage.

Transform your business processes through powerful software automation tools.

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Download whitepapers, e-books, and other resources to increase the efficiency of your cleaning business.

Buyer's Guide For Pest Control Software

Improve your pest control business with guides, strategies, and tips from WorkWave.