Centralize communication across different channels, personalize customer interactions with easy access to account details and eliminate repetitive manual processes for your team by providing them with a single access point for customer communication.
All of Your Customer Conversations
IN ONE PLACE
Grow your business and strengthen customer relationships by engaging with your customers from one central hub, integrated with PestPac: Communication Center. Considering 71% of customers report using multiple channels to communicate with a vendor, managing all of your customer conversations — from chat and text to email and phone* — all in one place enables you to provide faster resolutions and personalized service.
Know Your Customer
- Instantly identify when communication is coming from an existing customer
- Full transparency into customer account and service histories
- Know key customer insights through Smart Suggestions to deliver personalized engagement
- One convenient access point for your team
- Built-in automation to eliminate manual processes
- Provide faster resolution for customer inquiries
Multiple Channels, One Place
- SMS text
- Live webchat
- Phone calls*
* Not available at initial launch.