Customer Surveys

Proactive feedback, all the time, to help you improve your business and technicians and gain more leads.

Pest control customer survey dashboard

More Feedback. More Insight.
Top-notch service.

To keep a pulse on the services you provide, and the technicians that provide it, PestPac equips your business with the tools to receive actionable customer feedback. Survey your customers as soon as service is completed or generate a survey once a quarter or once a year to learn what you and your technicians are doing well and where there can be improvement.

Improve Your Customers’ Experiences and Stay Ahead of the Competition

Easily create automated surveys after service is complete on virtually any topic to gain valuable insight into the market, your customers, and your business.

WorkWave PestPac Customer Survey Features

Automatically query customers once services are complete

Feedback can be provided using desktops, smartphones, or tablets

Receive instant notifications of negative feedback

Gather customers ratings segmented by branch, technician, and service

Collect NPS scores to identify advocates and detractors of your business

Organize and analyze results to track trends over time

Pest control survey results

Identify unhappy customers before they choose to go elsewhere for service

Identify top and bottom performers who are in need of additional training and guidance

Pinpoint the services that are exceeding customer expectations, and which are falling short

Build pest control surveys

Templates simplify creation

Quickly conduct polls on-the-fly or schedule future sends

Distribute to segmented customer lists or any list of email contacts

Find out why you did or did not win the business

Keep track of service cancellation reasons and frequency

Learn what they like best about your pest control company, so you can do more of it

Learn what they like least about your pest control company, so you can fix it

Track where customers hear about you and the best channels for reaching them

Ask clients what services they are specifically looking for

Poll customers on how they feel about the value of your service

Gain insight on your strengths and weaknesses as perceived by your customers and compared to others offering similar services

Identify how many open and respond to your surveys

View individual survey responses or aggregate data

Integrate survey results into PestPac to view everything in one place

Transform your business processes through powerful software automation tools.

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