Automatically query customers once services are complete
Feedback can be provided using desktops, smartphones, or tablets
Receive instant notifications of negative feedback
Gather customers ratings segmented by branch, technician, and service
Collect NPS scores to identify advocates and detractors of your business
Organize and analyze results to track trends over time
Identify unhappy customers before they choose to go elsewhere for service
Identify top and bottom performers who are in need of additional training and guidance
Pinpoint the services that are exceeding customer expectations, and which are falling short
Templates simplify creation
Quickly conduct polls on-the-fly or schedule future sends
Distribute to segmented customer lists or any list of email contacts
Find out why you did or did not win the business
Keep track of service cancellation reasons and frequency
Learn what they like best about your pest control company, so you can do more of it
Learn what they like least about your pest control company, so you can fix it
Track where customers hear about you and the best channels for reaching them
Ask clients what services they are specifically looking for
Poll customers on how they feel about the value of your service
Gain insight on your strengths and weaknesses as perceived by your customers and compared to others offering similar services
Identify how many open and respond to your surveys
View individual survey responses or aggregate data
Integrate survey results into PestPac to view everything in one place
