WorkWave
PestPac Lite

Pest Control Software Designed
for Office and Field Efficiency

Service Management Functionality
In One Simplified Interface

PestPac Lite delivers the power and capability of PestPac via a simplified, easy-to-use interface focused on helping small, residential, and light commercial pest control businesses save time and money so that they can reach their full business potential. Equipped with insightful and intelligent dashboards, PestPac Lite provides insight into business performance so that owners can focus on critical decisions, improve the order-to-cash cycle, reduce manual tasks, free up more time to service customers, and gain new business. It includes the complete service management functionality required to run their business, from generating sales to delivering an exceptional customer experience.

One streamlined system that provides support for every stage of your business life cycle. Click through the stages below to learn more.

Marketing

Website Builder

Websites are essential to establishing your brand, building your business, and driving new sales. With WorkWave’s Website Builder, you can easily build a website and start growing today—no expertise required!

Easily create in less than 10 minutes
Use industry-specific templates and images
Customize with your business information, services, logo and colors
One low monthly fee, no additional charges

Account
Management

Reduce Costs Associated With Managing Your Customer Information

Eliminate the use of multiple software systems to manage your business. One unified system of record manages all of your customer information, service history, and account information in one place.

Accounts and contract management for both one-time and recurring orders
Convert previously created forms and templates to digital forms to create a paperless environment
Seamlessly create a new agreement, schedule a job, and automatically create an account
Offer flexible billing options based on flat-rate services, actual or estimated hours on the job, or by unit of measure
View and generate lists for marketing, leads, opportunities, and follow-ups

Pest control account management software

Scheduling
& Optimization

Flexible Service and Scheduling Options That Enhance Your Operation Efficiency

Build service packages and schedule, optimize, and view appointment details in seconds.

Flexible scheduling and service packages
Easily view detailed schedules, resources, and work orders on one screen
Convenient drag-and-drop capability to manage changes
Intelligent route optimization calculates the most efficient travel routes and job distribution

Field
Productivity

Mobile Technology to Drive Field Productivity and First Time Service Quality

Eliminate back office and double work. Easily visualize, manage, and report on customer and inspection findings—all from a smartphone or other mobile device.

Instant access to all customer data, schedules, and changes
Fill out professional looking proposals, sales contracts, and quality control forms
Record service details, track materials used, and fill out state inspections forms
Accept customer payments, record signatures, and send service reports
Text or email technician estimated time of arrival updates

Payments

One Integrated and Simplified Payment Solution

Our award-winning PCI Level 1 certified payment solution seamlessly integrates into WorkWave PestPac Lite.

Securely process both ACH and all card payment types
Insert a payment link into emailed invoices
Accept one-time payments or set up auto-billing for recurring services
Maintain customer payment types on file at no added cost

Payment processing mobile app for pest control

Customer
Experience

Tools to Provide an Exceptional Customer Experience That Captures New Business

Word of mouth and customer referrals are the top sources for business growth. Listen to your customers and make interactions and communication simple to ensure exceptional service and grow your business.

Tech Estimated Time of Arrival (ETA) text / email updates
Paperless payment options
Flexible scheduling windows
Online booking tools
Automated online review requests
Customer satisfaction surveys

Pest control customer experience management

Reporting
& Analytics

Built-In Reporting Tools to Build Your Business and Grow Your Revenue

In-depth reporting tools and dashboards for management insight

Billing reports that provide summary and detail status of accounts receivable, customer ledger, revenue, invoice and payment details for proper accounting
Advanced reporting and configurable list building that enables performance measures and new business development
Dashboard with at-a-glance view of the schedule, status, and accounts receivable activity
Real-time GPS tracking to ensure vehicles and technicians are on-task at expected locations

PestPac Lite
Benefits

Improve technician efficiency and provide high-quality service through an easy-to-use mobile app that captures information and makes recommendations for new services in real-time.

Save time and eliminate manual, redundant office management tasks with a simplified interface that makes order processing, scheduling, and billing easy.

Effortlessly create relevant reports and lists that measure performance and guide new business development.

Improve your customers’ experience. Provide inspection reports and copies of state forms while on site.

Gain new business by capturing and managing customer recommendations through online reviews posted on influential review sites.

Seamlessly process a variety of payment types and provide an enhanced customer experience through WorkWave Payments, a streamlined and secure PCI Level 1 certified payment solution fully integrated into PestPac Lite. This provides one point of contact for all payment and support-related needs, one flat processing rate for all card payment types, and one payout for each business day.

Is PestPac Lite
Right For You?

Do you:

Primarily service residential properties?

Offer basic termite services?

Use Quickbooks or spreadsheets for accounting functions?

Create basic reports and build simple lists?

Yes

If you answered “yes” to the questions above, then PestPac Lite may be the right fit for you.
To learn more, continue
reading below.

No

If any of the answers to the above questions are “no,” then our scalable PestPac software solution with even deeper capability may be what you are looking for.

WorkWave PestPac Lite Features

Dashboard

At-a-glance dashboard views of key business information that tell a story about your business performance, so you can seamlessly take action and focus on the areas to increase your business success. Actionable widgets include specific metrics for sales, scheduling, billing, technician performance, online bookings, and reviews.

Map

Overhead view of the area based on browser location. Pins on the map represent service locations, flags represent leads and opportunities, and arrows represent GPS devices. Addresses can be entered into the search bar and map filters can be changed.

Accounts

List of all accounts which can be filtered, customized, and sorted. Option to create a new customer account without creating an agreement.

Sales

Create a new agreement, schedule a job, or view a list of leads or opportunities.

Scheduling

View the upcoming schedule, employee resources, and work order cards with assignment details. Drag and drop service orders from within the calendar.

Route Optimization

Automatically rearrange individual employees or team routes to be more efficient. Evaluate service location distances, employee locations, work order commitments, and service hour restrictions to route more effectively.

Communications

Pest control customer communication portal

Reach out to your customer base on a one-off or scheduled basis via email or text. Define a customized list of recipients, a customized message template, and a schedule to deliver messages.

Mobile

Technicians are easily able to visualize, manage, and report on customer and inspection findings right from a smartphone or other mobile device.

Forms

Improve operational efficiency and reduce technician overhead with mobile accessible termite forms, custom pest control proposals, and sales contracts. In the office, simply drag-and-drop a fillable pdf to the template builder, map fields to your PestPac Lite database, and build templated forms. Technicians select the form, fill, collect signatures, and create unlimited professional proposals and contracts that close deals faster.

Materials

Ease the recording of material usage with prepopulated material tables that include product label information, default application details, application methods, equipment, and usage rates.

Billing

Reconcile and close work orders, print or email invoices, receive and accept payments, process account credits, and print or email statements.

Reports

View and generate lists, run billing reports (such as the A/R), run scheduling reports (such as route sheets), run GPS reports (such as GPS history), and check the activity report (internal actions).

Choose the Bundle That Drives
Your Business Success

Not all businesses are in the same phase of their business life cycle, which is why PestPac Lite offers different bundles to choose from. WorkWave’s fully mobile solution and universal user licenses give you the flexibility to provide quality service no matter where you are, in the back office or in the field.

With three bundle options to choose from, you can start small and grow as your operations and staffing needs change.*

Starter

1 License

Arm your business with our starter bundle and get all the core functionality to streamline your daily operations.

Account & Contact Management

One system of record
Key customer information
Lead management
Service history
Configurable email customer communication
Online booking
Customer communications and notifications via SMS
Two custom form templates

Scheduling & Dispatching

Schedule one-time, recurring work and multi-day work orders
Zones and commitment windows
Time sheets
Customer appointment confirmations
Route optimization

Billing & Payment

Full accounts receivable management
Credit card processing
QuickBooks integration (online & desktop)
Bulk payments
Contract and third party billing
Sales tax lookup and reporting
Flexible pricing structure options

Reporting

A/R reports
Productivity reports
Service reports
Marketing reports
Flexible dynamic lists
Report writer
Job Costing
Commissions

Lead Generation

Generate leads
Track marketing campaigns
Capture photos