Customer Information in One Place
Eliminate the use of multiple software systems to manage your business. One unified system of record to manage all customer information, service history, and account information in one place.
- Accounts and contract management for both one-time or recurring orders
- Seamlessly create a new agreement, schedule a job and automatically create an account
- Offer flexible billing options based on flat rate services, actual or estimated hours on the job, or by unit of measure
- View and generate lists for marketing, leads, opportunities and follow-ups
Flexible Service and Scheduling Options
Build service packages, schedule, optimize and view appointment details in seconds.
- Flexible scheduling and service packages
- View detailed schedule, resources and work orders easily on one screen
- Convenient drag and drop capability to manage changes
- Intelligent route optimization calculates most efficient travel routes.and techs
Mobile Technology to Drive Productivity
Eliminate back office and double work. Easily visualize, manage and report on customer and inspection findings - all from a smartphone or other mobile device.
- Instant access to all customer data, schedules, and changes
- Record service details, materials used and fill out state inspections forms
- Accept customer payments, record signatures, and send service reports
- Tech ETA text / email updates.
One Integrated and Simplified Payment Solution
A streamlined, PCI Level 1 certified payment solution seamlessly integrated into WorkWave PestPac Select.
- A convenient and secure customer portal where clients can pay their bills online.
- Insert a payment link in any communication (ie: email, SMS).
- Set up billing and payment method (credit card, eCheck, auto-bill)
- Securely accept and bill credit cards.
Tools to Provide an Exceptional Customer Experience
Word of mouth and customer referrals are the top sources for business growth. Listen to your customers, make interactions and communication simple to ensure exceptional service and grow your way.
- Tech ETA text / email updates
- Paperless payment options
- Flexible scheduling windows
- Online booking tools
- Customer satisfaction surveys
Built-in Reporting Tools to Build Your Business
In-depth reporting tools and dashboards for management insight
- Billing reports that provide summary and detail status of accounts receivable, customer ledger, revenue, invoice and payment details for proper accounting.
- Advanced reporting and configurable list building that enables performance measures and new business development.
- Dashboard with at-a-glance view of the schedule, status, and accounts receivable activity.
- Real-time GPS tracking to ensure vehicles and technicians are on-task at expected locations.