How Active Pest Control Uses PestPac

The Challenge

Continued growth, escalating administrative costs and the need to service more with less became too much to handle without supporting technology and efficient processes. It was often a struggle to answer a call, schedule a service, take a payment in a timely manner, and avoid a queue of waiting customers. Additionally, due to the growth of the fleet maximizing technician time, keeping technicians accountable and safe became leading initiatives.

“RouteOp is smarter than the human - it does all the thinking for us. We can now answer and schedule calls in 3.5 minutes!”
Kevin Anderson, Executive Vice President

The Solution

PestPac RouteOp, Mobile, & GPS with Driver Behavior

To better focus on customers, Active took a different approach than other pest control companies in structuring their business. Consolidating their administration tasks into one office, adopting a paperless environment, and implementing the full suite of PestPac offerings allowed them to service more customers with less cost and employees, while also helping increase their revenue.

“The GPS in the van helped me out today. If I had not been riding 4 seconds behind & looking ahead 15 seconds, I would have crashed when the driver ahead slammed his brakes.”
Matt Frazier, Active Pest Control

All paperwork, proposals and contracts are either scanned in at the office or uploaded directly from the PestPac Mobile app directly into PestPac saving hundreds of hours of labor. Adopting a “one call resolution” policy using PestPac, call center reps can set up service orders instantly and complete a call in less than 3.5 minutes. With the mobile app, all service orders and customer information can be accessed by the technicians. With this information at their fingertips technicians can stay customer focused, offer new services, and receive signatures right from their mobile device.

“I love the fact that all the info is centralized - mileage, oil changes, routing information"
Kevin Anderson, Executive Vice President

The Results

• Calls completed in 3.5 minutes
• More than 5% increase in signed contracts

“Before PestPac, streamlined call centers, and moving to a paperless environment, we were essentially duplicating services and labor.”
Kevin Anderson, Executive Vice President

Benefits of PestPac RouteOp

• Save hours and eliminate stressful, manual tasks
• Increase revenue and profitability with your existing resources
• Satisfy customers with on-time arrivals while honoring special requests
• Satisfy employees with efficient, more manageable schedules