Increasing Your Revenue With PestPac to Out-Perform the Competition

How Can a Pest Control Company Get Paid Faster?

The fastest way to get paid is to collect at the point of service and automate everything recurring. With PestPac and WorkWave Payments, technicians can take card payments on site with Mobile Terminal, customers can store a card on file for automatic billing, Account Updater refreshes expired card details before they cause a missed payment, and ePay links, SMS payments and the CustomerConnect portal let customers pay from anywhere.

Combining the same tools your business relies on to run your pest control business with those you use to process and receive payments enables greater efficiencies that give you the ability to scale your business, attract new customers and provide a seamless experience. The benefits of a truly integrated software solution don’t end when service is completed, though; they continue from service to swipe from the time your technician finishes the job through to the receipt of payment.

The truth is that collecting payment from your customer is as much of their service experience as the time you spend checking for pests or spraying chemicals. While we tend to think of payment as the end of a transaction, the reality is that collecting payment is just another step in an ongoing cycle of finding and retaining customers. When you approach payment processing the right way, that step becomes a crucial link that allows the cycle to continue, leading to faster payments and more recurring revenue for your business.

Meeting Customers Where They Are

In some ways, the payment process for modern pest control businesses is more complicated than ever. Once upon a time, customers simply handed over cash or a check after every transaction, and that was that. Cash is no longer king, though, and today’s customers are familiar with a wide range of payment options — which means you have to be, too.

When your customers have a preferred way to pay — whether it’s paying over the phone in advance, paying at the time of service or paying through self-service portals — accepting that payment method can be key to keeping them as a customer moving forward. Additionally, customers have been shown to pay more promptly when service providers make it easy for them to do so by accepting the methods they prefer.

What’s the Best Way for Pest Control Technicians to Take Payments in the Field?

The best approach is to take payment in the same app your technicians already use for the service visit, so the payment posts to the customer’s account without a separate login or manual entry. With WorkWave Payments, technicians can accept dipped, tapped or swiped cards in the field with Mobile Terminal, along with digital wallets such as Apple Pay and Samsung Pay, which many consumers consider more comfortable, safe and secure since they minimize direct contact. Technicians can also save a customer’s card on file at the first visit so future recurring services bill automatically. For a side-by-side look at how platforms handle field payments, see our guide to the best payment processing for pest control.

WorkWave Payments makes it easy to drive recurring revenue. Customers who prefer to place a card on file for additional convenience can do so confidently, knowing their card information is secure — simplifying their future payments and ensuring their cash flow. In the past, expired cards meant delays in getting paid and delinquent accounts. WorkWave Payments offers Account Updater functionality. This valuable service updates your customers’ credit card account numbers and expiration dates, reducing missed payments, involuntary churn and bothersome customer communication.

How Do You Reduce Failed Recurring Payments From Expired Cards?

Start with an account updater service, then back it up with a simple way for customers to fix the card themselves. Expired cards are a common cause of involuntary churn: Stripe cites a 2023 study finding that 50% of subscriber churn stems from failed payments. In PestPac, Account Updater refreshes stored card numbers and expiration dates, and when a charge still fails, the office can send a secure link so the customer can update payment details and autopay resumes.

For customers who prefer to make payments electronically at their own convenience, options such as ePay links, SMS texts or the self-service Customer Connect portal make it easy to pay from just about anywhere and at any time. That sort of convenience not only encourages prompt payment but stands out to customers as a feature that’s there to make things easier for them.

Which Payment and Revenue Reports Should Pest Control Owners Track?

Of course, revenue isn’t the only number that’s crucial to growing your business and out-performing competitors. Being able to break down your numbers to analyze your overall performance is positively central to making better-informed business decisions that drive your pest control operation forward.

Start with the reports that show what you billed, what you collected and what is still outstanding. PestPac offers a wide breadth of reports, including daily summary reports, audit reports and KPI reports, plus financial reports such as Accounts Receivable, Invoice Register and Payment Register. Reports can be scheduled to arrive by email automatically and exported as HTML, Excel, PDF, RTF or CSV, so tracking your progress shows you what’s working, what isn’t and where to improve.

From collecting payments faster to breaking down your numbers, PestPac’s integrated functions make it exactly what you need to be the best in pest. To ensure you’re maximizing your business’s money, get started with PestPac today.

Frequently Asked Questions

What’s the best way for pest control technicians to take payments in the field?

Take payment in the same mobile app technicians use for the service visit. With PestPac and WorkWave Payments, technicians can accept card payments on site with Mobile Terminal, accept digital wallets such as Apple Pay and Samsung Pay, and save a card on file at the first visit so future recurring services bill automatically.

How do pest control companies improve cash flow?

Shorten the time between finishing a service and getting paid. Auto-billing cards on file for recurring services, sending ePay links by text or email after service, and offering a self-service portal such as CustomerConnect all reduce the number of invoices that sit unpaid. Account Updater keeps stored cards current so recurring charges do not fail when a card expires.

How do you reduce failed recurring payments from expired credit cards?

Use an account updater service to refresh reissued card details automatically, then run automated retries and send a secure link so customers can update their card if a charge still fails. Keeping vaulting, retries and billing in one system reduces manual follow-up.

What payment methods should a pest control company accept?

Most companies should accept cards in the field, digital wallets, card-on-file autopay, ACH, ePay or SMS payment links and online payments through a customer portal. Offering the methods customers prefer encourages prompt payment.